Returns Policy

Thanks for shopping at New Mexico Clay.

If you are not entirely satisfied with your purchase, we're here to help.

In any case contact us ASAP so we can resolve your issue.

Call us at 800781-2529 or 505 881-2350 we are open business hours and 10-4pm on Saturday. Mountain Standard Time.

Email  [email protected] and please include the order number!


You have 30  calendar days to return an item from the date you received it.

To be eligible for a return, your item should be unused and in the same condition that you received it.

If your product is defective, we may want to contact the manufacturer to verify the problem.

We know when you bought your item, so no need to have the receipt or proof of purchase.

Got the wrong item? 

We will fix it at our cost please notify us ASAP!


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

For additional information in this section, Contact Us:

Hours: MST
M-TH. 9am to 5:30pm
Friday 9am to 4:30pm
Sat.10am to 4pm

Send Returns & Replacements

New Mexico Clay, Inc
3300 Girard NE 
Albuquerque   New Mexico 87107

Phone: 505-881-2350

Fax 505-881-6067